NPS/CSAT Response Intelligence
Turn survey responses into actionable customer intelligence.
23-node n8n workflow that transforms NPS and CSAT survey responses into actionable customer intelligence. Weekly Schedule Trigger or manual Webhook. Fetcher paginates Typeform API for survey responses over a 7-day lookback window. Assembler computes NPS score, classifies responses into promoter/passive/detractor segments, and groups response text for thematic analysis. Analyst receives one aggregate call — Sonnet 4.6 performs thematic analysis across 6 categories (product_quality, support_experience, pricing_value, feature_gaps, competitor_mentions, advocacy_signals) with NPS trend comparison vs prior week. Formatter generates Notion weekly thematic analysis report, Slack weekly summary, and Slack at-risk detractor alerts. AGGREGATE architecture with dual Sonnet 4.6. $0.072/run. BQS v2 certified.
Four Agents. Six Themes. Weekly Sentiment Intelligence.
Step 1 — Fetcher
Schedule + Code
Schedule Trigger fires weekly (Friday 08:00 UTC) or manual Webhook for on-demand runs. Fetcher paginates Typeform API for NPS and CSAT survey responses over a configurable 7-day lookback window. Extracts response scores, text feedback, respondent metadata, and submission timestamps.
Step 2 — Assembler
Code-only
Computes NPS score from raw responses, classifies each into promoter (9–10), passive (7–8), or detractor (0–6) segments, and groups response text for thematic analysis. Produces a unified weekly response payload with segment counts, NPS delta vs prior week, and response text corpus for the Analyst.
Step 3 — Analyst
Tier 2 Classification
Sonnet 4.6 receives ONE aggregate call with the entire weekly response batch. Performs thematic analysis across 6 categories: product_quality, support_experience, pricing_value, feature_gaps, competitor_mentions, and advocacy_signals. Generates NPS trend comparison vs prior week, theme distribution, and per-detractor actionable insights.
Step 4 — Formatter
Tier 2 Classification
Sonnet 4.6 generates three outputs: (1) Notion weekly thematic analysis report with 8 sections — Executive Summary, NPS Score + Trend, Theme Distribution, Promoter Highlights, Detractor Analysis, Feature Gap Inventory, Competitor Intelligence, Week-over-Week Comparison; (2) Slack weekly summary via Block Kit; (3) Slack at-risk detractor alerts — one per actionable detractor with score, themes, verbatim quote, and recommended follow-up.
What It Does NOT Do
Does not analyze support tickets — that is what Support Pattern Analyzer does
Does not recover abandoned forms — that is what Form Abandonment Recovery does
Does not monitor CRM engagement health — that is what Account Health Intelligence Agent does
Does not modify Typeform surveys or send follow-up emails — read-only analysis
Does not scrape external websites — all data from Typeform API
Does not track individual customer journeys — provides aggregate weekly thematic intelligence
The Complete Customer Success Bundle
5 files — workflow JSON, system prompts, scoring guide, and complete documentation.
Tested. Measured. Documented.
Every metric is ITP-measured. The NPS/CSAT Response Intelligence agent analyzes your weekly Typeform survey responses — computing NPS score, segmenting respondents, performing thematic analysis across 6 categories, and delivering an 8-section Notion report with Slack summary and detractor alerts at $0.072/run.
Workflow Nodes
23
Blueprint Quality Standard
12/12 PASS
Agent Architecture
4 — Fetcher (code-only) → Assembler (code-only) → Analyst (Sonnet 4.6) → Formatter (Sonnet 4.6)
Required Credentials
4 — Anthropic API, Typeform (httpHeaderAuth), Notion (httpHeaderAuth), Slack (httpHeaderAuth)
Bundle Contents
5 files
Cost per Run
$0.072/run (ITP-measured)
ITP Milestones
14/14 PASS
n8n Compatibility
2.11.2+
NPS/CSAT Response Intelligence v1.0.0 — Technical Reference━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━Architecture: 23 n8n nodes, 4 agents (Fetcher → Assembler → Analyst → Formatter)Trigger: Schedule (weekly, Friday 08:00 UTC) or manual WebhookInput: Typeform API — NPS/CSAT survey responses (7-day lookback)Intelligence: Sonnet 4.6 (Analyst thematic analysis + Formatter report assembly)Output: Notion (8-section weekly report) + Slack (summary + detractor alerts)Cost: $0.072/run (ITP-measured average)ITP: 8 variations, 14/14 milestones PASSBQS: 12/12 PASSTool A: Typeform (input — NPS/CSAT survey responses via API)Tool B: Notion (output — weekly thematic analysis report)Tool C: Slack (output — weekly summary + at-risk detractor alerts)Intelligence: 6-theme taxonomy + AGGREGATE pattern (single Analyst call)Cost Value: 0.072
What You'll Need
Platform
n8n 2.11.2+
Est. Monthly API Cost
$0.31/month (weekly runs) + Typeform/Notion/Slack free tiers
Credentials Required
- ▪Anthropic API
- ▪Typeform (httpHeaderAuth)
- ▪Notion (httpHeaderAuth)
- ▪Slack (Bot Token, httpHeaderAuth)
Services
- ▪Typeform account (NPS/CSAT forms with Personal Access Token)
- ▪Notion workspace (API access)
- ▪Slack workspace (Bot Token with chat:write scope)
Setup Track
Quick Start
~15 min
All credentials live, n8n running
Full Setup
1–2 hrs
Needs API config + tables
From Scratch
2–4 hrs
No n8n, no credentials
NPS/CSAT Response Intelligence v1.0.0
$199
one-time purchase
What you get:
- ✓Production-ready 23-node n8n workflow — import and deploy
- ✓Weekly Schedule Trigger (Friday 08:00 UTC) or manual Webhook for on-demand runs
- ✓Typeform API pagination for NPS and CSAT survey responses over 7-day lookback
- ✓NPS score computation with promoter/passive/detractor segmentation
- ✓6-theme taxonomy: product_quality, support_experience, pricing_value, feature_gaps, competitor_mentions, advocacy_signals
- ✓NPS trend comparison vs prior week with delta tracking
- ✓Per-detractor actionable insights with verbatim quotes and recommended follow-up
- ✓Notion weekly thematic analysis report with 8 sections (Executive Summary through Week-over-Week Comparison)
- ✓Slack weekly summary (Block Kit) + at-risk detractor alerts with recommended actions
- ✓AGGREGATE architecture: single Analyst + Formatter calls — $0.072/run regardless of response count
- ✓Dual Sonnet 4.6: no Opus required
- ✓ITP 8 variations, 14/14 milestones, $0.072/run measured
- ✓All sales final after download
Frequently Asked Questions
How does it differ from Support Pattern Analyzer?+
Complementary products covering different feedback channels. SPA analyzes Freshdesk support tickets weekly for pattern clustering and health scoring. NCRI analyzes Typeform NPS/CSAT survey responses for thematic intelligence and NPS trends. SPA tells you what customers are complaining about in support; NCRI tells you what customers think about your product overall.
What are the six theme categories?+
Product Quality — reliability, performance, usability feedback. Support Experience — response time, resolution quality, interaction satisfaction. Pricing/Value — pricing perception, value for money, plan tier feedback. Feature Gaps — missing features, requested integrations, capability gaps. Competitor Mentions — competitor comparisons, switching intent, alternative tools. Advocacy Signals — referral intent, positive word-of-mouth, loyalty indicators.
What does the Notion report contain?+
Eight sections: Executive Summary (response count, NPS score, key themes), NPS Score + Trend (current vs prior week with delta), Theme Distribution (counts and percentages per category), Promoter Highlights (what promoters love most), Detractor Analysis (top pain points with verbatim quotes), Feature Gap Inventory (requested features ranked by frequency), Competitor Intelligence (mentioned competitors and context), and Week-over-Week Comparison (key metric deltas).
Why is it so cheap at $0.072/run?+
AGGREGATE architecture. Instead of making one LLM call per response (which would cost $0.02×N), the entire weekly batch is assembled by code-only nodes and sent to the Analyst in a single call. The Formatter also receives one call. Two Sonnet 4.6 calls total regardless of response count. 52 weekly runs = $3.74/year in LLM costs.
How many survey responses can it handle?+
The Analyst receives the full weekly response batch in one call. Sonnet 4.6 handles context windows up to 200K tokens. Practical limit depends on your weekly response volume and verbatim length — typical SaaS with 20–200 weekly responses fits comfortably. For very high volume (500+), consider running bi-weekly.
Does it use web scraping?+
No. All data comes from the Typeform API: response scores, text feedback, respondent metadata, and submission timestamps. No web_search, no external data sources, no scraping. This makes the pipeline fast, reliable, and deterministic.
How does it differ from Account Health Intelligence Agent?+
Different data sources and signals. AHIA monitors HubSpot engagement health (deals, tickets, engagements) per account. NCRI monitors customer sentiment health from Typeform NPS/CSAT survey responses across your customer base. AHIA tells you who is disengaged from your CRM; NCRI tells you how customers feel about your product. Use both for complete customer health coverage.
Is there a refund policy?+
All sales are final after download. Review the Blueprint Dependency Matrix and prerequisites before purchase. Questions? Contact support@forgeworkflows.com before buying. Full terms at forgeworkflows.com/legal.